Refund Policy

At Damila Sports, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a clear and transparent refund policy in place to ensure your satisfaction.

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

  • The product must be returned within 3 days of receiving.
  • The product must be in its original condition, unused, and with all tags and packaging intact.
  • A proof of purchase, such as the order number or receipt, must be provided.

Refund Process

If you meet the eligibility criteria, the refund process is simple and straightforward:

  1. Contact our customer support team either by phone or email to initiate the refund process.
  2. Provide the necessary information, including the reason for the refund request and any supporting documentation.
  3. Our team will review your request and notify you of the approval or rejection of your refund.
  4. If approved, the refund will be processed within 5-7 business days and the amount will be credited back to your original payment method.

Non-Refundable Orders

While we strive to provide a hassle-free refund experience, there are certain items that are non-refundable:

  • Customized or personalized products.
  • Last minute orders (this includes orders/payments received less than 5 business days before the date needed.
  • Products that have been used, damaged, or altered.
  • Gift cards or promotional items.

Exchanges

We do not offer exchanges on custom products. Once you have paid your invoice, agreed to proceeding with our services, and/or approved your design and/or size, changes can no longer be made. If the product does not fit, a new order and additional payment must be made. Please be advised that payment constitutes as your order agreement.

Customer Satisfaction Guarantee

At Damila Sports LLC, we are committed to your satisfaction. If you have any concerns or questions regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with us.

Note: This refund policy applies to ALL purchases made directly through our website, email, social media, text message or via phone call.